Terms & Conditions

1. Who we are

Armstrong Removals Fleet Ltd (“we”, “us” or “our”) provides removal and associated services from Fleet, Hampshire. Our contact details are 07969 886298 and armstrongremovalsfleet@gmail.com.

2. Quotes and estimates

Online estimates are guides only. They are calculated from the information entered, including the route, access, inventory, vehicle and team selected. A binding price is only agreed when we have confirmed the work, price, date and scope in writing.

Please tell us promptly if any information changes, including property access, floors, parking, inventory, addresses, dates or special items. We may need to revise an estimate where the information provided was incomplete or has changed.

3. Booking and payment

A booking is confirmed only when we send written confirmation. Your confirmation will set out the agreed services, date, price and payment arrangement.

To secure a booking, a deposit is required: £60 for a long wheel base Crafter or £110 for a Luton van. The deposit is deducted from the agreed total price. The remaining balance must be paid to Armstrong Removals Fleet as soon as the job is complete.

4. Your responsibilities

• Provide accurate details about the property, contents, access, parking restrictions and any special handling needs.
• Arrange suitable parking permits or access where this is your responsibility, and tell us about restrictions in advance.
• Ensure somebody authorised to make decisions is available at collection and delivery, unless agreed otherwise.
• Remove or identify personal documents, money, jewellery, medication and other valuables before work starts.
• Do not ask us to move unlawful, hazardous, flammable, explosive, perishable or living items unless we have expressly agreed this in writing.

5. Our service

We will carry out the agreed work with reasonable care and skill. Our services may include removals, dismantling and reassembly, packing, storage arrangements and house clearance where they are listed in your written booking confirmation. Furniture protection and shrink wrapping are included only where stated in the agreed quote.

6. Access, delays and changes on the day

Delays can arise from traffic, weather, parking, building access, waiting times or circumstances outside anyone’s control. If access, inventory or the agreed work changes on the day, we will explain the effect on time and cost before carrying out additional work where reasonably possible.

7. Cancellations and consumer rights

If you book as a consumer at a distance or away from our premises, you may have a statutory right to cancel within 14 days of entering the contract. These rights can vary by circumstances. If you ask us in writing to start services during that period, you may be required to pay reasonable and proportionate costs for services provided before cancellation.

Any cancellation or rearrangement arrangements will be set out clearly in your written booking confirmation. Nothing in these terms removes your statutory consumer rights.

8. Damage, loss and concerns

Please let us know as soon as reasonably possible if you believe something has been damaged, lost or if you are unhappy with our service. We will investigate fairly and work with you to resolve the issue. Any applicable insurance or liability arrangements will be confirmed with your booking.

9. Storage and third-party services

Where storage or another third-party service is arranged, the provider’s own terms, availability and charges may also apply. We will tell you when this is the case before the arrangement is confirmed.

10. Privacy

We use the contact and move information you provide to prepare an estimate, arrange services and communicate about your booking. We do not sell personal data. Please contact us using the details above if you have a question about how your information is handled.

11. Changes to these terms

We may update these website terms from time to time. The terms that apply to a confirmed booking are the version supplied with that booking confirmation.